Moffat enhances delivery service
Drive for customer benefits leads to tie-up with McDowell
As part of its ongoing drive to enhance customer service, E&R Moffat has appointed R McDowell Haulage and Distribution Ltd to handle the company’s product transport and deliveries.
“Catering equipment transport is a specialist business and McDowell is the leader in the field,” says John Wannan, sales and marketing manager of E&R Moffat. “The tie-up gives us access to a large fleet of vehicles that have purpose-built systems to handle our products.
“In the short term we have ensured that, for our customers, the switch over to McDowell will be seamless. Going forward, customers will benefit from an exceptional service including highly efficient delivery schedules.”
Joe Balmorth, operations director of McDowell, says, “We are very proud to have the opportunity to enter into partnership with such a prestigious, well-established and market-leading manufacturer as Moffat.
“Our ability to provide a premium transport package for the catering equipment industry has enhanced the service levels of some of the leading manufacturers. We have also worked in partnership with them to provide bespoke and often tailor-made solutions to some pretty specific requirements.”
McDowell has delivered and installed catering equipment in to many of the same sectors that Moffat supplies to, including schools, offices, hospitals, nursing homes and hotels. “One of the key reasons for teaming up with McDowell is the considerable synergy between our two companies,” says John Wannan. “It gives us a clear understanding of each other’s services and commitments. Ultimately it can only bring further benefits to our customers.”